Business leaders are responsible for guiding a company and its employees toward successful goals. To accomplish this, leaders must hire the best candidates to s...
Most steps in a call center workflow are repeated thousands of times each day. That means any step you can eliminate or automate will translate into a huge prod...
Many call center software features have no major impact on performance. Only a select few capabilities separate top vendors from the rest, and those are the one...
VMware introduced several cloud products and services during their Barcelona conference this year, including the newest version of the Tanzu DevSecOps platform,...
The European Commission recently announced investigations into NVIDIA’s proposed acquisition of Run:ai, an Israel-based provider of a compute management platf...
The rise of cloud computing provides businesses the ability to quickly provision computing resources without the costly and laborious task of building data cent...
A content calendar is a great way to visualize your publishing schedule. From blog posts and social media content to email campaigns and YouTube videos, keeping...
Software manufacturers are encouraged to ditch C/C++ and take other actions that could “reduce customer risk,” according to the Product Security Best Practi...
Every convenience you offer your customers creates a potential vulnerability that a hacker could exploit. That’s just the truth, sorry. IVR authentication is ...
Direct Inward Dialing (DID) is a way to reach a specific team member or department in an organization by dialing them directly, rather than going through a main...
