On Nov. 4, Apple released the beta version of iOS 18.2, providing the next look at the artificial intelligence features coming to Apple’s mobile devices broad...

Introducing a new product or service to the market requires meticulous preparation. A go to market strategy template helps streamline the planning process and r...

The U.K. government has launched a free self-assessment tool to help businesses responsibly manage their use of artificial intelligence. The questionnaire is in...

For the third consecutive quarter, Gartner has found that cyber attacks staged using artificial intelligence are the biggest risk for enterprises. The consultin...

A recent report from Palo Alto Networks’s Unit 42 exposes the persistent and evolving threat of DNS hijacking, a stealthy tactic cybercriminals use to reroute...

Contact center migration is the process of moving from on-site infrastructure to a cloud-based system, including software, data, and services. This shift allows...

Integrating business software with your call center is essential, but it’s rarely easy. Vendors, of course, are going to sugarcoat the hurdles and advertise a...

It’s not easy being a call center agent — but if you can handle the role, finding a stable remote job should be no problem. The demand for qualified agents ...

Discover the key differences between Google Calendar tasks versus events, and learn how to use each feature effectively in your workflow. Source link...

Digital Enhanced Cordless Telecommunications (DECT) is a standard used for creating wireless voice communication systems. The most common examples of DECT devic...