New research from cybersecurity company Volexity revealed details about a highly sophisticated attack deployed by a Chinese-speaking cyberespionage threat actor...
In a rapidly evolving landscape of AI, Australian organisations stand at a critical juncture. The potential for significant financial gains associated with AI i...
IVR banking is very common. If you’ve ever dialed your bank to check an account balance or pay a bill, you’ve probably used it. In addition to these basic s...
The best CRM software offers a suite of solutions for marketing, sales and support teams. Zoho CRM and monday CRM are popular general CRM providers that can be ...
Interactive voice response payment technology enables customers to make payments securely and efficiently over the phone. It benefits call centers and collectio...
Earlier this year, nonprofit Technovation announced The AI Forward Alliance, a collaboration intended to increase the number of young women in the AI industry. ...
Call centers enable customer service teams for many businesses. At their best, they’re efficient, productive, and able to handle thousands of calls per day. B...
There is evidence that the EU may get Apple Intelligence after all — thanks to a tiny difference in the release notes for macOS Sequoia 15.1 and iOS 18.1. It ...
Structured Query Language, or SQL, is the universal language for managing and manipulating relational databases. As data is central to so many industries, being...
Giving attribution to the marketing channels that bring in callers is a must for maximizing ROI. Call tracking software is designed to identify where callers co...
