Visual IVR blends voice-only IVR technology with a visual user interface for a personalized way to get help from customer support. Customers interact with visua...
Think you’ve received an important document from HR? Be careful. KnowBe4’s quarterly phishing test report found that threat actors in Q2 often found success...
Creatio’s fast facts Starting price: $15 per user per month. Key features: Lead capturing and distribution. Sales performance planning. Product catalogs. Omni...
Norton Secure VPN and NordVPN are mid-priced virtual private network services that hide your IP address and internet browsing activity from outside observers. B...
Australian organisations have ranked fourth in an assessment of how widely enterprises in 16 countries are using and implementing generative AI. The survey, con...
The U.K. government has launched a preliminary investigation into the partnership between Amazon and Anthropic to see if it will significantly lessen competitio...
IVR is a powerful tool for managing call queues and improving customer satisfaction, but it requires maintenance for optimal use. Regular IVR testing is essenti...
Retail businesses need a POS system that goes beyond ringing up sales and accepting payments. A good POS system has robust inventory management tools, omnichann...
New research from cybersecurity company Volexity revealed details about a highly sophisticated attack deployed by a Chinese-speaking cyberespionage threat actor...
In a rapidly evolving landscape of AI, Australian organisations stand at a critical juncture. The potential for significant financial gains associated with AI i...
