You’ve probably heard the phrase “seamless integration” if you’ve looked into buying business software. Vendors like to paint a pretty picture of contac...
Customers want to be able to reach you on their terms, preferably as fast as possible. Improving the contact center experience gets you closer to meeting that e...
Contact center workforce optimization has two pillars: workforce management (WFM) and quality management (QM). WFM consists of forecasting, scheduling, and bala...
Close CRM fast facts Starting price: $49 per month Our star rating: 4/5 Key features: API access. Mobile app. Workflow automations. 100+ integrations. Email tem...
“The internet will be a lot safer in five years than it is today, thanks to technological advances that address common problems at scale.” This prediction b...
The UK has signed the world’s first international treaty on artificial intelligence — alongside the European Union, the United States, and seven other count...
The requirement to test AI models, keep humans in the loop, and give people the right to challenge automated decisions made by AI are just some of the 10 mandat...
Scrum is a method that can help increase efficiency and manage resource tracking for complex projects. Instead of tackling a massive project all at once, the te...
TL;DR: Discover how to implement HR workplace essentials in your business with this $49.99 (reg. $349) bundle. If you’re building a startup or business from t...
In Australia, The Peter MacCallum Cancer Centre and the John Holland Group, an infrastructure and construction firm, have turned to cloud data and AI platform D...
