Regulators in Japan and South Korea have commenced inquiries into the competitive implications of expanding generative AI markets in their jurisdictions. This f...
When call center reps avoid taking calls, it creates problems across your entire operation. Customers get stuck on lengthy hold times, the call queue gets lon...
Automatic speech recognition (ASR) technology has gotten a lot better in the past few years — and much less expensive. Even the free speech-to-text tools can ...
The latest Annual Cybersecurity Attitudes and Behaviours Report, released by the Australian Cyber Collaboration Centre in Australia, has revealed both Australia...
Companies should conduct IVR testing routinely to ensure that their Interactive Voice Response (IVR) system is fully functional. Problems with IVR functionality...
TL;DR: A lifetime of PitchBob AI Pitch Deck Generator & Startup Co-Pilot is available for $49.99 — create investor-ready presentations easily. When pitchi...
An IVR recording is a recorded message that helps callers navigate your Interactive Voice Response (IVR) system. The IVR system guides callers and sends their c...
A well planned marketing budget helps you ensure costs align with planned expenditures throughout the year. As a side effect, they can also help measure campaig...
Australian-grown tech startup Dovetail’s CEO has backed the need for AI regulation to ensure the booming technology is not used for “nefarious purposes.” ...
In August, a threat actor compromised the data of 77,099 Fidelity Investments customers in Maine, the financial firm said in a breach notification letter to tho...
