Most modern software is going to report the typical call center metrics in a clean dashboard that any manager can navigate within a few minutes. It’s really n...
TL;DR: Get The 2024 All-in-One Database Course Bundle for $24.99 (reg. $199) and develop professional-grade skills in database management and GitHub. In this da...
Call center burnout is a real phenomenon that affects your most dedicated employees. The harder someone is willing to work, the greater the chances they eventua...
AMD announced the upcoming release of its most powerful AI chips to date, the Instinct MI325X accelerators, on Thursday. “Our goal is to drive an open industr...
Found Business Banking provides an accessible and easy-to-use platform designed specifically for freelancers and small business owners who want to keep their ba...
Mozilla, the company behind the browser Firefox, issued a fix on Wednesday for a zero-day vulnerability they say has been exploited. NIST lists the vulnerabilit...
Interactive voice response (IVR) systems route calls and handle basic queries. Call center IVR systems are specialized versions designed for much higher call vo...
Generative AI deepfakes can stoke misinformation or manipulate images of real people for unsavory purposes. They can also help threat actors pass two-factor aut...
If you have ever worked in a call center, then you know following best practices is really hard. For many teams, especially those with high turnover, just getti...
The Internet Archive, a non-profit digital library best known for its Wayback Machine, has disclosed a major data breach affecting over 31 million users as well...
