Generative AI was top of mind at the ISC2 Security Congress conference in Las Vegas in October 2024. How much will generative AI change what attackers — and d...

Nearly all businesses in the U.K. were breached by cyber attackers in the last 12 months, a new report has found. The biggest risk factor, cited by 46%, was rem...

Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned calls, poor customer experience, and...

Creating content takes a lot of planning, production, and publishing activity. From the people creating it to the tools they use and the processes they follow, ...

Nvidia continues to ride the AI wave as the company sees unprecedented demand for its latest Blackwell GPU next-generation processors. The supply for the next 1...

Inspired by agile methodologies, extreme programming (XP) is designed to deliver software that truly meets the customer’s needs, while also constantly improvi...

Shifting to call center outsourcing is a big decision because it represents a major change in how your business engages with its customers. Agents from a differ...

Artificial intelligence expertise has become the most in-demand skill amongst IT managers in the U.K. in 2024, a survey has found, overtaking strategic thinking...

Ecommerce stores need ecommerce payment solutions to securely accept payments online. The best online payment systems for ecommerce have strong security and fra...

Having a knowledge base is non-negotiable for an organization as fast-paced and complex as a call center. Even a relatively small, single-location call center w...