Busy contact centers handle millions of conversations across multiple channels each year. This means any improvement that resolves calls quicker, even if only b...

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I understand why some people are too afraid to make cold calls — it’s hard, grindy work, with lots of rejection. Fine. I agree. But those are also the reaso...

Apple announced on Oct. 28 the upcoming release of their next desktop computer: the iMac with the M4 chip. The new, 24-inch iMac enables Apple Intelligence natu...

You don’t want to waste peoples’ time, and you certainly don’t want to waste your own. With a cold call script, sticking to the fundamentals is a good ide...

Imagine a world where your call center operates smoothly around the clock, with customers receiving instant, accurate support the moment they need it. This is t...