A hosted contact center solution offers businesses a cost-effective way to manage customer interactions without the need for on-site infrastructure. Hosted solu...
Microsoft Ignite 2024, held Nov. 19 – 22 in Chicago, featured nearly 100 announcements and software updates, including an AI feature in Teams that can transla...
Google Gemini can help you create content and calculations for Google Sheets. Gemini can serve as a smart list generator that produces content in a table for yo...
Security and infrastructure are two of the top concerns for organisations rolling out generative AI, according to a recent report from IT company NTT Data. Howe...
The Dynamic Host Configuration Protocol (DHCP) automatically assigns unique IP addresses to your devices, along with other necessary details like subnet masks a...
Customers expect seamless, efficient, 24/7 support. that level of contact center CX is table stakes for maintaining a positive brand image for today’s buyers....
Contact center analytics is the systematic collection and analysis of data related to customer interactions. With this data, businesses can assess the efficienc...
Dell announced a suite of new products and services—many intended to address roadblocks to companies adopting generative AI and LLMs—at the International Co...
Customer relationship management systems can provide extensive analytics and reporting capabilities for businesses to better understand their sales processes on...
For those possessing an “old electronics” box sitting in a basement or merely an iPhone that has seen better days, it’s worth considering recycling. Where...
